TERMS OF SERVICE
Welcome to Qwink (“Qwink”, “we”, “our”, “us”), accessible via https://qwink.in.
These Terms of Service (“Terms”) govern access to and use of Qwink, including all services, products, websites, applications, communication systems, Smart Check-In features, customer reminders, operational tools, analytics, subscriptions, and related services.
By using Qwink, you agree to these Terms.
If you do not agree, please discontinue use immediately.
1. ABOUT QWINK
Qwink is a technology platform designed to assist local businesses including but not limited to:
- Salons
- Restaurants
- Clinics
- Retail businesses
- Service providers
Qwink provides tools for:
- Smart Check-In
- Customer coordination
- Service reminders
- Customer communication
- Staff management
- Operational insights
- Customer engagement
- Promotional messaging
Qwink acts solely as a software platform and does not control business operations of merchants.
2. ELIGIBILITY
To use Qwink, you must:
- Be at least 18 years old
- Have authority to operate the business (for merchants)
- Provide accurate information
- Use services lawfully
You agree not to impersonate others or provide false details.
3. ACCOUNT REGISTRATION
Users may access Qwink using:
- Phone number login
- OTP authentication
You are responsible for:
- Maintaining account security
- Keeping your device secure
- Preventing unauthorized access
Qwink is not responsible for losses caused by OTP sharing, negligence, or device compromise.
4. SMART CHECK-IN SERVICES
Qwink offers Smart Check-In and service coordination features.
Qwink does not guarantee:
- Exact waiting times
- Service availability
- Staff availability
- Appointment accuracy
- Real-time queue precision
Estimated times are predictive and may vary due to merchant operations.
Merchants are fully responsible for actual customer servicing.
5. CUSTOMER COMMUNICATIONS
Qwink may facilitate communication such as:
Transactional Messages
- Smart Check-In confirmation
- Appointment reminders
- Service updates
- Follow-up messages
- Feedback requests
Promotional Messages
- Offers
- Discounts
- Festival campaigns
- Revival campaigns
- Customer engagement offers
Customers interacting with merchants through Qwink acknowledge expected service-related communication.
6. MERCHANT RESPONSIBILITIES
Merchants agree to:
A. Use Qwink Lawfully
Merchants must not:
- Send spam
- Harass customers
- Misuse customer data
- Violate communication laws
- Conduct illegal activities
B. Promotional Content Responsibility
Merchants are solely responsible for:
- Promotional messages
- Offers
- Discounts
- Marketing claims
Qwink does not endorse or verify merchant campaigns.
C. Customer Data Handling
Merchants must use customer information responsibly and lawfully.
Qwink shall not be liable for merchant misuse of customer data.
7. SUBSCRIPTIONS & BILLING
Qwink may offer:
- Monthly plans
- Premium subscriptions
- Message top-ups
- Paid features
Pricing may change over time.
Any price changes will be communicated reasonably in advance.
Non-Payment
Failure to pay subscription fees may result in:
- Restricted access
- Paused services
- Suspension of messaging
8. PAYMENT DISCLAIMER
Payments may be processed via:
- UPI
- Third-party payment systems
Qwink does not directly process or store sensitive payment credentials.
Qwink shall not be responsible for:
- Failed transactions
- Payment delays
- Bank issues
- Third-party payment errors
- Refund delays caused externally
9. MESSAGE DELIVERY DISCLAIMER
Qwink relies on third-party providers including:
- WhatsApp Business
- SMS providers
- OTP services
- Internet infrastructure
We do not guarantee:
- Message delivery
- Timing accuracy
- Network uptime
- External provider reliability
Qwink is not liable for communication failures caused by external systems.
10. BUSINESS PERFORMANCE DISCLAIMER
Qwink is a technology platform.
We do not guarantee:
- Increased revenue
- Customer growth
- Repeat customers
- Business success
- Merchant profitability
Results depend on merchant operations, customer behavior, and market conditions.
11. SERVICE AVAILABILITY
Qwink may occasionally experience:
- Downtime
- Maintenance
- Technical interruptions
- Feature updates
We may temporarily suspend services to improve platform stability.
We are not liable for operational disruptions.
12. DATA & PRIVACY
Your use of Qwink is governed by our Privacy Policy:
https://qwink.in/privacy-policy
By using Qwink, you consent to data collection and usage described therein.
13. INTELLECTUAL PROPERTY
All rights related to Qwink belong exclusively to Qwink.
This includes:
- Brand name
- Logo
- Software
- UI/UX
- Designs
- Features
- Algorithms
- Business systems
- Documentation
Users may not:
- Copy
- Reverse engineer
- Reproduce
- Sell
- Misrepresent Qwink technology
without written permission.
14. PROHIBITED ACTIVITIES
Users may not:
- Abuse messaging systems
- Attempt hacking
- Interfere with platform functionality
- Scrape platform data
- Misrepresent identity
- Conduct fraudulent activities
- Upload malicious content
Violation may result in suspension.
15. ACCOUNT SUSPENSION & TERMINATION
Qwink reserves the right to suspend or terminate accounts for:
- Fraud
- Abuse
- Spam
- Policy violations
- Illegal activity
- Non-payment
- Platform misuse
Termination decisions are at Qwink’s sole discretion.
16. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
Qwink shall not be liable for:
- Loss of profits
- Business interruption
- Customer disputes
- Missed appointments
- Revenue losses
- Merchant dissatisfaction
- Customer dissatisfaction
- Message delivery failures
- Third-party failures
- Indirect damages
Use of Qwink is entirely at your own discretion and risk.
17. INDEMNIFICATION
Users agree to indemnify and hold harmless Qwink, its founder, operators, and affiliates from any claims, damages, disputes, losses, liabilities, or legal costs arising from:
- Merchant misuse
- Customer disputes
- Promotional content
- Data misuse
- Legal violations
- Improper platform usage
This clause protects you heavily.
18. FUTURE SERVICES
These Terms apply to all current and future Qwink products and verticals.
19. CHANGES TO TERMS
We may modify these Terms periodically.
Updated versions will be posted at:
https://qwink.in/terms-of-service
Continued usage means acceptance of updated Terms.
20. CONTACT
For legal or support inquiries:
Qwink
admin@qwink.in
https://qwink.in