REFUND & CANCELLATION POLICY
Welcome to Qwink (“Qwink”, “we”, “our”, “us”), accessible via https://qwink.in.
This Refund & Cancellation Policy explains how subscription cancellations, refunds, top-ups, and payment-related matters are handled on Qwink.
By using Qwink, you agree to this policy.
1. SUBSCRIPTION CANCELLATION
Merchants may cancel their Qwink subscription at any time.
Upon cancellation:
- Your subscription will remain active until the end of the current billing cycle.
- No further automatic charges (if applicable) will apply after cancellation.
- Access to premium features may be restricted once the active plan expires.
Cancellation does not automatically delete account or historical business data.
2. REFUND POLICY
A. Subscription Fees
All subscription payments are generally non-refundable once the billing cycle has started.
This includes:
- Monthly plans
- Premium plans
- Add-on features
- Service activations
Qwink provides immediate access to platform services upon payment; therefore refunds are generally not issued for partially used periods.
B. Exceptional Refund Cases
Refunds may be considered only at Qwink’s sole discretion under exceptional circumstances, including:
- Duplicate payment
- Technical payment error
- Billing system malfunction
- Unauthorized charge (subject to verification)
Approval of refunds is not guaranteed.
C. Message Top-Ups / Credits
Purchased message credits, promotional packs, and communication add-ons are:
Non-refundable
and
Non-transferable
whether used partially or fully.
Unused message credits may expire as per applicable platform rules.
3. FAILED PAYMENTS
If a payment fails:
- Subscription access may pause
- Messaging services may be restricted
- Premium features may be temporarily disabled
Qwink is not responsible for disruptions caused by failed bank, UPI, or third-party payment systems.
4. THIRD-PARTY PAYMENT DISCLAIMER
Payments may be processed through external systems including:
- UPI
- Banking partners
- Payment gateways
Qwink does not control:
- Bank delays
- UPI outages
- Failed transactions
- Settlement timelines
Payment disputes related to third-party providers may need to be resolved with the relevant payment service.
5. SERVICE DISSATISFACTION
Refunds shall not be issued for:
- Change of mind
- Low business growth
- Fewer customer visits
- Merchant dissatisfaction
- Customer behavior
- Marketing campaign outcomes
- Unrealized expectations
Qwink is a software platform and does not guarantee business outcomes.
6. ACCOUNT TERMINATION
If an account is suspended or terminated due to:
- Policy violations
- Fraud
- Spam
- Abuse
- Misuse of customer data
- Illegal activities
No refunds shall be provided.
7. CONTACT FOR BILLING ISSUES
For payment or billing concerns:
Qwink
admin@qwink.in
https://qwink.in