PRIVACY POLICY
Welcome to Qwink (“Qwink”, “we”, “our”, “us”), accessible via qwink.in.
Qwink is a smart check-in and customer experience platform designed to help local businesses such as salons, restaurants, clinics, and other service-based merchants manage customer flow, communication, appointments, reminders, staff operations, and service experiences.
We value your privacy and are committed to protecting your personal information.
By accessing or using Qwink, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We collect information necessary to operate Qwink effectively and improve business operations for merchants and customers.
A. Customer Information
When a customer uses Qwink through a merchant, we may collect:
- Name
- Mobile phone number
- Service history
- Visit/check-in timestamps
- Appointment or Smart Check-In information
- Feedback and ratings
- Communication preferences
B. Merchant Information
When merchants register with Qwink, we may collect:
- Merchant/business name
- Owner name
- Phone number
- Business address
- Business category
- Staff information
- Subscription details
C. Staff Information
Merchants may optionally add staff information including:
- Staff names
- Contact number
- Assigned services
- Service performance records
D. Device & Technical Information
We may automatically collect:
- Browser type
- Device type
- Operating system
- IP address
- Crash logs
- Usage analytics
This helps us improve security and platform performance.
2. HOW WE USE YOUR INFORMATION
Qwink uses collected data to:
A. Operate Smart Check-In Services
- Manage customer check-ins
- Coordinate appointments
- Provide estimated service timing
- Manage customer flow
B. Customer Communication
We may send:
- Service confirmations
- Smart Check-In updates
- Appointment reminders
- Due-date reminders
- Feedback requests
- Service-related notifications
C. Merchant Operations
We use merchant data to:
- Generate reports
- Improve operational efficiency
- Provide analytics
- Manage subscriptions
- Improve service quality
D. Platform Improvement
We may use anonymized data to:
- Improve product performance
- Enhance customer experience
- Build operational insights
3. WHATSAPP, SMS & COMMUNICATION CONSENT
Customer Communication Consent
By joining a Smart Check-In, booking an appointment, or interacting with a merchant using Qwink, customers acknowledge and consent to receiving service-related transactional communications.
These may include:
- Check-in updates
- Service timing notifications
- Appointment reminders
- Follow-up reminders
- Feedback requests
- Relevant service-related communications
Qwink does not knowingly send unsolicited spam messages.
Customers may request to stop non-essential communications at any time.
Merchant Consent
Merchants explicitly authorize Qwink to send operational and customer-related communications on their behalf as per their subscription plan and enabled settings.
Merchants are solely responsible for ensuring their business communications comply with applicable laws.
4. PROMOTIONAL COMMUNICATIONS
Merchants may choose to send promotional or marketing communications through Qwink, including:
- Offers
- Discounts
- Festival campaigns
- Combo offers
- Customer revival campaigns
Qwink only facilitates these communications.
Merchants are solely responsible for promotional content shared with their customers.
Customers may opt out of promotional communications where applicable.
5. OTP LOGIN & ACCOUNT SECURITY
Qwink uses phone number and OTP-based authentication for account access.
By using Qwink, users consent to receiving authentication OTPs for:
- Login verification
- Account access
- Security verification
Users are responsible for maintaining the confidentiality of their login credentials and devices.
Qwink shall not be responsible for unauthorized access caused by negligence, device compromise, or OTP sharing.
6. PAYMENT DISCLAIMER
Qwink currently uses third-party payment systems and UPI providers.
Qwink:
- Does not directly process payment card information
- Does not store sensitive banking credentials
- Is not responsible for third-party payment failures, delays, disputes, or errors
Any payment-related issue must be resolved with the respective payment provider.
7. DATA STORAGE & SECURITY
We take commercially reasonable measures to protect your information.
This includes:
- Secure cloud infrastructure
- Encrypted data transmission
- Access restrictions
- Authentication controls
- Security monitoring
However, no online system is 100% secure, and we cannot guarantee absolute protection.
Users share information at their own risk.
8. DATA RETENTION
We retain information only as long as necessary.
Typical retention periods may include:
Customer Data
Up to 24 months from last activity
Merchant Data
For as long as the merchant account remains active
Operational Logs
Up to 12 months
We may retain certain information longer where legally necessary.
9. DATA SHARING
Qwink does not sell personal data.
We may share limited information only with trusted third-party providers required for platform functionality, including:
- Messaging providers
- Hosting providers
- Analytics systems
- OTP providers
- Payment integrations
We may also disclose information if legally required by law enforcement or regulatory authorities.
10. CUSTOMER & MERCHANT RIGHTS
Users may request:
- Access to their information
- Correction of inaccurate information
- Account deletion
- Communication preference updates
Requests can be submitted to:
admin@qwink.in
We reserve the right to verify identity before processing requests.
11. LIMITATION OF LIABILITY
Qwink is a technology platform.
We do not guarantee:
- Business growth
- Increased customer visits
- Appointment accuracy
- Merchant revenue outcomes
- Message delivery success by third-party providers
Qwink shall not be liable for:
- Missed appointments
- Customer disputes
- Business losses
- Merchant misuse
- Technical interruptions
- Third-party service failures
Use of the platform is at the user’s own discretion and risk.
12. CHILDREN’S PRIVACY
Qwink is intended for users 18 years and older.
We do not knowingly collect personal information from minors.
13. FUTURE SERVICE EXPANSION
This Privacy Policy applies to all current and future services offered under the Qwink ecosystem, including but not limited to:
- Salons
- Restaurants
- Clinics
- Retail businesses
- Service providers
14. CHANGES TO THIS PRIVACY POLICY
Qwink may update this Privacy Policy from time to time.
Updated versions will be published on:
https://qwink.in/privacy-policy
Continued use of Qwink after updates means acceptance of revised terms.
15. CONTACT US
For questions regarding this Privacy Policy:
Qwink
admin@qwink.in
https://qwink.in